Help & Support
DELIVERED FAST. RETURNED FREE.
Everything about getting your gear, sending it back, and keeping it running. Still stuck? Call 07777482078.
Shipping
HOW IT GETS TO YOU.
STANDARD DELIVERY
FREE OVER £100
Royal Mail / DPD tracked, 2–3 working days. £4.95 under £100. Order by 2pm for same-day dispatch from Slough.
LARGE ITEMS
2–5 DAYS
Treadmills, bikes and rowers ship on a 2-man pallet service. We'll call to book a delivery slot. Free over £100.
COLLECTION
FREE
Collect from Abbots Wood Mill, Heathfield Road, Slough SL1 8NY. Mon–Fri 9:00–17:30. Bring your order confirmation.
Returns & Trial
30 DAYS. ZERO RISK.
Buy it. Use it properly. If it's not for you, we collect it from your door for free and refund every penny. No restocking fees, no interrogation.
TELL US
Call 07777482078 or email with your order number within 30 days of delivery.
WE COLLECT
We book a free courier collection from your door — no printer, no post office queue.
GET REFUNDED
Full refund to your original payment method within 5 working days of collection.
2-YEAR WARRANTY ON EVERY MACHINE.
Common Questions
ANSWERS, STRAIGHT UP.
Standard items arrive in 2–3 working days, tracked. Large cardio machines take 2–5 working days on a 2-man service with a booked slot. Order by 2pm for same-day dispatch.
On every order over £100, anywhere on the UK mainland. Under £100 it's a flat £4.95. No surprises at checkout.
Use the product properly for up to 30 days. Not for you? Call us, we collect it free, and you get a full refund within 5 working days.
Motors, frames, electronics and parts for 2 years from delivery. Wear items (grips, bands) for 6 months. We repair or replace — your choice.
Yes — Klarna at checkout lets you split any order into 3 interest-free payments.
Yes. Add 1–2 working days for NI and remote Highlands. Large-item surcharges may apply — we'll always confirm before charging.
Absolutely. Select collection at checkout and pick up from Abbots Wood Mill, Heathfield Road, Slough SL1 8NY, Mon–Fri 9:00–17:30.
You'll get a tracking link by email and SMS as soon as your order leaves the mill. Large items get a booking call instead.